Proven Ideas and Techniques
Simply the Best Consulting & Coaching in Fixed Operations™
M5 is a tactical company, focused on providing “ways” for our clients to improve their businesses. We use a clean sheet of paper approach to creating improvement plans specifically designed for our clients.

Cutomer retention is “Earning the right to service the customer a second time based on the level of service provided during the last transaction”
Our number one focus in working with our clients is “Customer Retention”.
We believe customer retention is net profit for our clients. M5 focuses on putting “service” back into the service department.
M5 ROSE Plus
ROSE provides a way to perform a Repair Order Survey and Evaluate results electronically making the process exponentially faster. ROSE has been adopted by thousands of users in dealerships across the county that use ROSE as a comprehensive tool to monitor the health of their service department. With client’s feedback through the years and our deep industry expertise M5 now introduces ROSE Plus.