Proven Ideas and Techniques

Simply the Best Consulting & Coaching in Fixed Operations™
M5 is a tactical company, focused on providing “ways” for our clients to improve their businesses. We use a clean sheet of paper approach to creating improvement plans specifically designed for our clients.
Service Advisor Training

M5™ believes that “Customer Experience Management” is critical to the growth of your business. If your advisors are focused on only selling the business, your long-term success will be compromised. A sensitive approach to handling your customer’s needs, and wants, is critical to your long-term success.

Fixed Ops Tools & Software

ROSE Plus | M5 Fixed Ops University | M5 Toolbox | DiSC Classic Profiles | The Seven Controllables of Service Department Profitability (Book)

Service Department Assessment

The Fixed Operations Analysis and Executive Assessment is an intense four (4) day in-dealership visit performed by the M5™ Performance Coach. The Assessment is targeted at improving NET PROFIT! 

Cutomer retention is “Earning the right to service the customer a second time based on the level of service provided during the last transaction”
Our number one focus in working with our clients is “Customer Retention”.

We believe customer retention is net profit for our clients. M5 focuses on putting “service” back into the service department.

M5 ROSE Plus

ROSE provides a way to perform a Repair Order Survey and Evaluate results electronically making the process exponentially faster. ROSE has been adopted by thousands of users in dealerships across the county that use ROSE as a comprehensive tool to monitor the health of their service department. With client’s feedback through the years and our deep industry expertise M5 now introduces ROSE Plus.

Clients Include: